Hayward Pool Products - Contact Us (2023)

Filters : Sand

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  • Sand Filters
  • Why is the filter continuing to run at high pressure even after backwashing?
  • Why is the filter short cycling (builds pressure quickly after backwashing)?
  • Why is there sand at the bottom of my pool?
  • Why is dirt/sand passing through my sand filter?
  • When do I need to replace my sand?
  • How do I change the sand in my filter?
  • How do I backwash my filter?

Sand Filters

  • The sand filter tank is round or egg shaped. The sand contained in the filter strains the impurities from the water as the water passes through the sand. The sand filter uses a multiport valve to direct the water through the filter or out to backwash. The valves are either top or side mount. Both valves work the same way. In filter position, the water is directed over the top of the sand bed and, as the water flows down through the sand, the sharp edges of the sand catch the particles in the water. The clean water is pushed out of the filter through the bottom lateral assembly. The laterals are in the shape of a wagon wheel, with tiny holes along the top edge, to allow the clean water back to the pool and the sand and dirt to stay in the filter.
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    Why is the filter continuing to run at high pressure even after backwashing?

    • Make sure you are following the instructions in your Hayward owner’s manual. The sand bed may be clogged with mineral deposits or other material that will not backwash away. Some calcium based chlorines and other alternative sanitizers could cause a build-up in your sand bed. You may need to change the sand.
    • Before you change the sand in you filter, try removing approximately 1” of the top layer of sand, and replace with the exact amount of sand removed. This sometimes rids the sand bed of the deposits clogging the filter.
    • You may have to clean you filter system with a special filter cleaner, check with your Authorized Hayward dealer for proper procedures.
    • Check to see if there is a closed or partially closed valve on the return piping.
    • Your pump may be too small to provide sufficient flow for proper backwashing. Your filter will filter properly, but if your pump does not supply at least 60% of the filter’s designed flow rate, you filter will never backwash completely. Refer to the label on you filter for flow rate requirements. It may be necessary to upgrade the pump or downgrade the filter.
    • Your pump may also be exceeding the maximum allowed flow rate of you filter causing excessive backpressure. Check you Hayward filter owners guide or the operations label on you filter for the maximum allowed flow rate. You may have to downsize the impeller or pump to a lower horsepower or change the filter for one that will accommodate the pump’s flow rate. If allowed to continue, a pump that exceeds the recommended flow rate of a sand filter could cause the sand bed to channel (small channels in the sand that allow debris to pass unfiltered). This would cause debris to by-pass the filter.

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      Why is the filter short cycling (builds pressure quickly after backwashing)?

      • Refer to Hayward’s owners guide for proper backwashing procedures. It may be that you are not backwashing long enough. Always backwash until the water is clear in the multiport valve sight glass.
      • You may have live algae causing the filter to clog. You may also have mineral deposits building in the sand bed.
      • It is highly recommended that you have your water tested at your local Hayward dealer. Compare those results with your own. You may need to update your test kit or replace the testing solutions.

        Why is there sand at the bottom of my pool?

        • The sand you are using could be too small. Sand that is too small can travel through the laterals in the bottom of your filter and back to the pool. #20 silica sand, .45-.55mm in size, is required. This can be obtained at your local Hayward dealer.
        • Prior to adding sand, remember to always remove a lateral (it unthreads) from the lateral assembly at the bottom of the filter. Try putting some of the sand you are going to add inside the lateral. Other than debris sand (fines), 99% of the sand should stay inside the lateral. If most of the sand comes through the holes of the lateral, the sand is too small.Your pump may be too large or the sand level too high in the filter. When the filter is backwashing the water flow can cause the sand to rise high enough and overflow into the standpipe, which will allow the sand back into the pool. Refer to the Hayward owners guide or the filter label for the correct amount of sand for your filter.

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          Why is dirt/sand passing through my sand filter?

          • A lateral could be cracked or broken, the multiport valve may need servicing, or air may be passing through the filter, causing a channeling effect, which permits dirt to get by the filter.
          • There may be a broken or cracked lateral located on the manifold of your filter. You will need to inspect these laterals and replace them if necessary.

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            When do I need to replace my sand?

            • On average, sand should be replaced every 3-5 years. This may be longer if the pool stays clear, or shorter, if the filter runs all the time. The jagged edges of the sand wear down and become smooth as the sand ages. When this happens the sand can no longer trap debris particles and dirt can pass through the sand and back into the pool.
            • If the pool is chemically balanced, the system is running the proper length of time and the bather load is normal, but the water will not clear, even using a flocculant or clarifier, then the sand needs changing.
            • As the sand ages, it may start to clump and the water flow can form channels in the sand, allowing the debris to pass through. Channeling is often seen when the pump horsepower is too large and wants to move too much water through the filter.
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              How do I change the sand in my filter?

              • For our top mount filter, you must first disconnect the pipes leading into the valve and open the drain plug on the filter. Next, remove the clamp holding the multiport valve to the tank body. Once the valve has been removed, you will be able to see the sand bed. The best way to remove the sand is to either use a portable wet/dry vacuum or just scoop it out with a small can. Once the old sand has been removed, hose out the inside of the tank to clean the filter out. Once this water is drained, replace the drain cap and fill the tank 2/3 full of water. This is to protect the lateral assembly while the new sand is added. Add the sand slowly till the laterals are fully covered, then just pour in the remaining sand. DO NOT get sand in the vertical pipe sticking up from the bottom of the filter tank. The standpipe may be covered with a paper cup to prevent sand going into the pipe.
              • For a side mount tank, rotate the multi-port valve to the closed position and open the filter’s drain plug. Remove the tank closure dome and expose the top diffuser. The top diffuser lifts off and the old sand can be removed. The best way to remove the sand is to either use a portable wet/dry vacuum or just scoop it out with a small can. Once the old sand has been removed, hose out the inside of the tank to clean the filter out. Once this water is drained, replace the drain cap and fill the tank 2/3 full of water. This is to protect the lateral assembly while the new sand is added. Add the sand slowly till the laterals are fully covered, then just pour in the remaining sand. DO NOT get sand in the internal piping.

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                How do I backwash my filter?

                • When the filter pressure rise 8-10 PSI over the clean starting pressure it is time to backwash. Turn the pump off and rotate the multiport valve to backwash. Turn on the pump and the dirty water will flow out the waste line. Once the water runs clear in the valve’s sight glass, turn off the pump. Rotate the valve to rinse. Turn on the pump for 20-30 seconds. This will clean out the plumbing lines and reset the sand bed. Turn off the pump, rotate the valve to filter position and begin to filter. Take a reading of this new clean starting pressure, so you have a reference point for the next backwash cycle. Water may need to be added to the pool to replace the backwashed water.
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                FAQs

                How do I contact Hayward? ›

                Product Support

                1 (800) 657-2287 (U.S.)

                Who owns Hayward Pool Products? ›

                How long is Hayward warranty? ›

                The Industry's Best 3-Year Warranty

                All products manufactured by Hayward Flow Control are warranted against defects in material or workmanship for a period of three years from date of shipment.

                How long is the warranty on a Hayward Salt Cell? ›

                3 year warranty when sold from a Totally Hayward® professional. Expert Line® products are only available through your local pool professional.

                Where is Hayward manufacturing located? ›

                Hayward Pool Products, a division of Hayward Industries, Inc., is headquartered in Berkeley Heights, New Jersey; Hayward designs, manufactures and markets the Totally Hayward® System, a complete line of residential pool equipment including pumps, filters, heating, cleaners, sanitization, automation, lighting, safety ...

                Where are Hayward products manufactured? ›

                Hayward Industries, Inc | Manufactured in North Carolina.

                Is Hayward a good brand? ›

                It's reliable and easy to maintain, while the salt cells are actually very well made and long-lasting. Hayward makes very reliable heaters and they are surprisingly rodent proof.

                How many employees does Hayward have? ›

                Compare HAYW With Other Stocks
                Hayward Holdings Annual Number of Employees
                20212,800
                20202,555
                2019

                How long should a Hayward pool pump last? ›

                Your pool pump should be replaced anywhere between 8 to 15 years depending on the quality, and a full replacement may cost over $800. Your pool pump is the “heart” of your swimming pool as it circulates water throughout, bringing water through the filtration and heating systems.

                What is the life expectancy of a Hayward pool pump? ›

                On average, pool pumps last eight to 12 years before needing replacement.

                How much does it cost to replace a Hayward pool pump? ›

                Hayward pool pumps range from $500 to $1,200 and are suitable for all types of pools. Their pool pump selection includes high-efficiency, Energy Star-rated variable-speed pumps and single-speed pumps to match any size pool. Pentair. These high energy-efficient pool pumps cost from $600 to $1,200.

                How do I know if my Hayward salt cell needs replacing? ›

                That said, here are solid indications the salt cell likely needs cleaning, repair, or replacement:
                1. The power center displays a Check Salt message. ...
                2. The Cell Warning light displays consistently, shutting off for only a short while after cleaning.
                3. The voltage is higher than normal.

                How much does it cost to replace a pool salt cell? ›

                When it's time to replace your salt chlorine generator cell, you can expect to pay between $700 and $1,100 for a new one. Most people find that they need to replace their cell every 3-7 years, depending on the quality of the salt used and how well they maintain their pool.

                How does Hayward warranty work? ›

                Limited Warranty

                To Buyer, as original purchaser of the Goods, Hayward warrants its products free from defects in materials and workmanship for a period of one year from the date of purchase.

                Who owns Hayward pool pumps? ›

                Hayward Pool Products, a division of Hayward Industries Inc., is headquartered in Charlotte, North Carolina; Hayward designs, manufactures and markets the Totally Hayward® System, a complete line of residential pool equipment including pumps, filters, heating, cleaners, sanitization, automation, lighting, safety, and ...

                How long does a Hayward Pool sand filter last? ›

                When do I need to replace my sand? On average, sand should be replaced every 3-5 years. This may be longer if the pool stays clear, or shorter, if the filter runs all the time. The jagged edges of the sand wear down and become smooth as the sand ages.

                What is the life expectancy of a Hayward pool heater? ›

                Average Life Expectancy of a Pool Heater

                Here's the quick answer – pool heaters can last anywhere from 10 to 25 years or more, depending on the type of pool heater, how regularly it is maintained, and how thorough the maintenance is.

                What pools are made in USA? ›

                Trek Pools are the only container pool made in the USA by American Welding Society (AWS) certified craftsman.

                Is Hayward a good pool filter? ›

                Our Verdict. For its high flow rate of 120 gallons per minute and ability to filter out contaminants down to 5 microns, the Hayward DE6020 ProGrid D.E. Pool Filter is one of the top pool filters on the market.

                What is the longest lasting above ground pool? ›

                Resin. Resin pools are one of the most popular options because they really are the toughest, longest-lasting above ground pools you can find.

                Can an above ground pool last 20 years? ›

                Average Life Expectancies

                The market average life of an above ground pool may be shorter than you think at about 7-15 years. However, when you buy from a quality brand and maintain your pool properly it will last many years longer than that.

                Is Hayward a good pool pump? ›

                Hayward's Super Pump is one of the best-selling pool pumps out there for a reason. It can filter up to 83 GPM, meaning it is suitable for almost any sized pool. The single-speed Super Pump is durable and balanced, so it uses less HP to provide higher flow rates.

                What does W3 mean Hayward? ›

                Answer: W3 in the prefix of the Hayward Part Number refers to Hayward SKUs that are eligible to be sold online. In contrast, Hayward Expert Line SKUs are not available for online sale. Glibber. Manufacturer · February 7, 2022.

                Where are Hayward pool filters made? ›

                Made in America – No Pool too Big or Small

                Hayward designs and manufactures filters and replacement cartridges in our US based manufacturing facilities.

                What is the average income of families in Hayward? ›

                $91,490

                Who is the CEO of Hayward Industries? ›

                President/CEO, Hayward Industries Inc.

                Is Hayward being gentrified? ›

                The City of Hayward is currently the sixth-largest city in the Bay Area with approximately 159,000 residents and an increasingly diverse population. Hayward is experiencing gentrification, displacement, and loss of communities of color similar to surrounding Bay Area communities.

                Is it OK to run pool pump 24 hours a day? ›

                Some commercial properties require 24-hour a day pump circulation, but as a homeowner, this is not advisable. If you are lucky enough to own an Energy Efficient, Variable Speed swimming pool pump (VSP) then , yes, technically you could run your pump for 24 hours a day.

                Should I replace my pool pump or just the motor? ›

                Replacing the entire pump can cost twice or even four times as much as replacing the motor. Some pool repairmen might try to talk you into replacing the entire pump, but you'll actually be better off with a simple pool pump motor replacement.

                Is it OK to leave pool pump running all the time? ›

                Generally running your pool pump for 12-hours a day is a good option. This is based on the assumption that your average pool pump has a turnover rate of about 8 to 12-hours. That means that the total volume of your pool water will filter through your system 2 to 3 times per 24-hour period.

                Is it worth fixing a pool pump? ›

                Motor replacement also presents you with the opportunity to upgrade to a more energy efficient system – perhaps a lower horsepower if your pump is over-sized as so many are, or a dual speed or variable speed. In many cases, you can easily recoup your motor expense through energy savings.

                Is it expensive to replace a pool pump? ›

                Do it yourself pool pump replacement involves the cost of the replacement pump, which may run from $150 to $800 or more depending on the type of pool pump and the size of the pool. When they hire a professional, the cost will include labor, which can additionally cost $80 to $200.

                Is pool pump covered by insurance? ›

                Regarding pool maintenance equipment like pumps and filters, a homeowner's insurance policy usually provides coverage under the other structures' section. Such equipment is viewed in the same way as the air conditioner compressor on the outside of your house.

                How long should a pool pump run per day? ›

                Every pool must turn over at least once a day, so most pool pumps should run approximately 8 hours a day. But here's the thing: you don't have to run your pool pump consecutively. You can choose to run it for three hours in the morning before you leave for work and another 5 hours in the evening.

                How much does a pool pump increase your electric bill? ›

                The single-speed pumps run at their maximum speed regardless of the task they are performing, thus wasting energy and costing you more per month. The average expected annual cost for running a single-speed pump is around $450, or $37.50 per month.

                What happens if salt level is too low in pool? ›

                A low salt level will reduce the efficiency of your salt chlorinator and result in low chlorine production. A high salt level can cause your chlorinator to shutdown and may begin to give your water a salty taste.

                What causes a salt cell to stop working? ›

                The saltwater chlorinator needs a sufficient flow of water for effective operation. A dirty skimmer basket, clogged or dirty filter, and a clogged pump strainer, can cause insufficient water flow for the chlorinator to produce less chlorine.

                Should salt cell be turned off in winter? ›

                It is best practice to remove your salt cell during the colder winter months. By removing your cell, you limit the potential damage that may occur to the unit during cold or freezing temperatures. The cold water and temperatures can damage the plates and stop the salt cell from functioning as intended.

                How long is the warranty on a Hayward salt cell? ›

                3 year warranty when sold from a Totally Hayward® professional. Expert Line® products are only available through your local pool professional.

                What wears out in a salt cell? ›

                Unfortunately, a salt cell is not an unlimited and infinite supply of chlorine. The process of generating the chlorine naturally wears down the titanium in the cell, slowly and over time. That means the salt cell is a consumable part, at some point in the the future it gets used up.

                How often do you replace Hayward salt cell? ›

                Generally, a salt cell will last for between five and seven years, or around 10,000 hours. Most home pool owners will find that 10,000 hours is about equal to five years' worth of use, so the amount of time it will last can vary based on your household.

                How long is a Hayward warranty? ›

                The Industry's Best 3-Year Warranty

                All products manufactured by Hayward Flow Control are warranted against defects in material or workmanship for a period of three years from date of shipment.

                How long should a pool warranty be? ›

                Pool Surface Warranty

                This is the warranty that covers the actual finish of your pool. On a concrete or Gunite pool this will normally be for a period of around 2-5 years and will cover such things a plaster pop-off or issues with the craftsmanship of the pool's finish.

                How do I file a claim with Hayward? ›

                1 (800) 657-2287 (U.S.)

                How long is the warranty on a Hayward heater? ›

                The HAYWARD heat pump pool heater is warranted to be free of defects in materials and workmanship for a period of one (1) year. The compressor is warranted for two (2) years, and the titanium tube component of the heat ex- changer has a ten (10) year warranty.

                How do I update my Hayward firmware? ›

                You need to bring the USB memory stick to the OmniLogic and simply plug it into the side of the Local Display behind the Dead Front. Next, you will go into OmniLogic's Configuration Menu and push Firmware Upgrade. The OmniLogic will automatically reboot with the new Firmware.

                How does Hayward Aqua Connect work? ›

                The Aqua Connect base station communicates to the pool controller using 480MHZ radio in the same way as Hayward other wireless remote controls. It translates commands from the Apps to look like a wireless controller to the pool controller.

                How often do pool motors need to be replaced? ›

                Your pool pump should be replaced anywhere between 8 to 15 years depending on the quality, and a full replacement may cost over $800. Your pool pump is the “heart” of your swimming pool as it circulates water throughout, bringing water through the filtration and heating systems.

                How often do pool heaters need to be replaced? ›

                With proper installation and maintenance, today's top-line gas units typically last seven to 10 years.

                How do I reset my Hayward? ›

                If the Inspect Cell Light is the only LED light flashing, then you can reset it by simply holding down the diagnostic button for 3 seconds, then release. The Inspect Cell indicator will now reset and will later come back on after another 500 hours of use.

                How do I reset my Hayward Aqua Plus? ›

                Turn the filter pump on. You must reset the system by entering the 'Diagnostic Menu' and then hitting the right arrow key once and then pushing the plus key once. This should reset the light and message.

                How do you recalibrate Hayward? ›

                Press the Diagnostic button five times in a row and wait until the numbers stop changing. If the system settles on or near a number that is close to what you believe your pool's salt level to be, slide the power switch quickly up to 'Super Chlorinate' and back down to 'Auto'.

                How long does a salt water pool cell last? ›

                The lifespan of your salt cell will depend on factors such as how often you do pool maintenance and how often you use your pool. Generally, a salt cell will last for between five and seven years, or around 10,000 hours.

                What is the life of a Hayward salt cell? ›

                With proper care, a cell will last about five years. Eventually, though, it will need to be replaced. The trick is, it's not always easy to know when it's time.

                How much does it cost to clean a pool salt cell? ›

                They generally run between $700-1100. Failure to care for a salt cell properly can cause it to fail within the first year.

                How do I know if my salt cell needs cleaning? ›

                The easiest way to be certain if the chlorinator is working is to make sure the cell is clean by checking the needle or production lights on the chlorinator box. When operating, you should also see bubbles (hypochlorite gas) inside the chamber, producing what looks like cloudy water - that's chlorine being created!

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